Virgin Active Tanjong Pagar

Gym is crowded, not enough equipment. Washrooms not well maintained. Replying to VA response. It has become increasingly difficult to have an effective workout. On several recent visits, I have found that there are no available benches and a significant shortage of other essential equipment. Furthermore, all cardio machines are frequently occupied, leading to long waiting times and disrupting my fitness routine. The current volume of members clearly exceeds the capacity of the available equipment. To address this, I strongly urge you to consider investing in more equipment, especially for high-demand items like benches and popular machines. Additionally, a review of the current floor plan to better organise the space might help alleviate some of the congestion. As a paying member, I expect a certain standard of facility access, which is currently not being met. I hope you will take this feedback seriously and take steps to improve the experience for all your members. The staff are nice and pool is nice though.

Best Virgin Active in all of Singapore! Equipment top notch, other facilities and amenities world class... but best of all, it's the people and personalities who work for the gym that make my experience with the TP branch the best!

Friendly staff, but ultimately customers come second at VA. Customers expectations are not managed well; the sign about closure of the lifting area comes w a snarky comment, the amount of screaming and noise stemming from the area was disruptive to the other gym-goers. Will probably still continue my membership but as per my first line, unless you can find a better gym at this price, accept that customers expectations are low on the priority despite them replying on google reviews

I took a 6 months break from VA due to travels and recently just returned back in action at my favorite outlet at Tanjong Pagar! Nicolas, who helped me with seamless registration and attended to all my questions regarding how I can fit VA into my schedule for Short-Term and Long-Term Goals. Very thankful for Nicholas for understanding the consumer profile so accurately. Amazed to know that VA Tanjong Pagar now has a cold plunge, one of my new favorite spots in the gym to recover and release any existing aches/tension. I love the whole holistic approach that VA has, definitely uncomparable to any other commercial gyms in Singapore. 10/10!

Fantastic experience with Nicolas! He helped explain different membership options professionally and clearly and advised the best package quickly and informatively and then assisted with my upgrade. Would recommend talking to him regarding your membership. Love the gym, great equipment, super clean, large variety of classes available including reformer, body pump, yoga, cycle etc.

I've been training with my personal trainer, Vanessa, at Virgin Active Tanjong Pagar for over a year now and she has been extremely supportive and wonderful. She helped me reach my goals and I've lost a great amount of weight effectively. She's also worked with me to improve my diet, and overall health and lifestyle and I've been doing very well. I had a super successful experience and would highly recommend Vanessa and Virgin Active to anyone who's looking to achieve their fitness goals. Thank you so much, Vanessa!

1 year membership full review: I started my pass at the end of Jan 2024 and it will expire the 23rd Feb 2025. I go 5x a week. I'm constantly doing Pilates (2x) bodypump (2x) and yoga (1x on Friday) I signed up to have all the sports I like under one umbrella and for the convenient location. I also had a discounted pass because of the promo they run through new year. First the positive: the reception staff at Holland village & Tanjong Pagar are really nice. They always are polite and have a kind smile to offer. They're also helpful. While I started initially at HV and got familiar with the people around, I had to move closer to the city and made myself a strong regular at TP. Stellar team! I like them all very much and a special mention for the older uncle that takes care of the water and the recovery area: he's a gem, Keep him! Cleanness: I'll only speak for the ladies but the environment of our changing rooms, toilet and showers could be cleaner. Hair is left behind and not cleaned, the showers need a deep scrub and some have rust. The steam room smell super bad. For the standard they advertise it lacks sanitation. Management: the policy in place is that you can book a class from 9pm onward. Classes are released a week in advance. This is all good. Where it gets full of nonsense is when you tried to amend/ cancel. The bulk of their customers are employees (myself included) so unforeseen meetings arise and when you want to cancel: penalties. 2strike. It should be a way that on the day of class, if you cancel 2-3h before then that's enough time for someone else to get your spot and you shouldn't be penalised for things (like work) outside of your control. Teachers: Rozanne, Shirley, Dew, Agus and some others are FANTASTIC! But "a jack of all trades is a master of none" how come some teachers do Zumba + Pilates + Bodypump + PT ? What is your specialty and how do you dive deeper in the practice so you can master your craft? For me it's a bit unserious... On that note I've noticed at multiple occasions that new members will join Pilates align without doing the Pilates foundation, I know this because the teacher loose time at the beginning of the class (which is only 45min) to explain to them how the reformer works. This shouldn't be allowed because one the risk of injury is great but two, it also slow down advance members. A mandatory 3 classes of foundation to take before being allowed to book align or athletic class should be the way to go. Also I've noticed a lack of warm up at the beginning of the session and not enough stretching at the end. Overall: for the price you pay, you have good amenities but if you're serious about your sport practise then this isn't enough. Verdict: I will not renew my pass when it expires.

Was erroneously charged an extra 2 sessions of PT. Been contacting the team rep Rachel to get my refund since 22 Aug. It has been escalated to the customers relations manager, PT manager and now operations manager. They have acknowledged the refund since 1 September, telling me that payment will come through within 2 weeks. It has been 5 weeks and the entire team can't even provide me with a decent response to when i will get my refund back. But are very quick to charge me a cancellation fee. This is absolutely disappointing