Anytime Fitness Bukit Timah Central

I had a great experience getting my gym membership sorted out, all thanks to Jamie. From the moment I walked in, she was friendly, welcoming, and incredibly helpful. She made the whole registration process smooth and stress-free, patiently answering all my questions and making sure I understood everything about the membership options. Jamie was also very knowledgeable about the gym facilities and even gave me a quick tour to get me familiar with the place. You can tell she genuinely cares about helping people and making sure they feel comfortable. Thanks again, Jamie - you made a great first impression and really set the tone for a positive start to my fitness journey!

Next-level luxury gym experience! This isn't just a gym - it's a premium wellness destination. The space is stunning, from the sleek design to the high-end equipment and spa-like amenities. Everything feels exclusive yet welcoming. You can tell they've spared no expense creating a space that motivates and inspires. What really sets this place apart, though, is the team. Faith is an absolute gem - always warm, professional, and genuinely invested in your fitness goals. Her energy and attention to detail make every visit a pleasure. And Kieran brings such a great vibe - knowledgeable, approachable, and always ready to help or offer encouragement. Together, they make you feel like more than just a member - you feel part of a community. If you're looking for a luxurious gym with top-tier service, this is it.

The floor is extremely hazardous. A lot of the metallic corners are broken and are not repaired/labeled. I slipped on an area near the lat pulldown machine. A lot of the equipment has very obvious wear and tear. Additionally, the staff that was working at the time of visit was completely oblivious to any member entering or exiting the gym.

Disclosure: l am a current member of AF BTC and am sharing my personal experience. I am not affiliated with the gym owner or staff. Recent LL post is questionable (as gf of staff J). This gym USED to be my favourite, but unfortunately, things have taken a downturn in recent months. The overall experience has become less enjoyable, primarily due to changes in staff behaviour and management response. To the management and owner: This feedback is meant to be constructive. Members like myself have provided feedback in the past, but responses often feel generic and unaddressed. Simply directing members to a phone number without real action leaves concerns unresolved. Here are some of the key issues observed: 1. Member Experience & Capacity: Happy existing members are your best advocates. Smiling ear to ear when signing up new customers is total contrast to sulky cold attitude when help requested by existing customers. Recently, the gym feels overcrowded and noisy, which impacts the workout environment. This has been mentioned in earlier reviews and remains a concern. 2. Cleanliness & Facilities: Toiletries used to be regularly replenished, and hygiene standards were high. Lately, maintenance appears inconsistent. The shower area now has temporary plastic racks on the floor, which adds clutter and feels unhygienic. 3. Noise Levels & Staff Conduct: Music volume is already high, but it is sometimes overpowered by loud conversations at the reception area (staff consistently socialising loudly amongst themselves beyond lunch hours). This detracts from the workout atmosphere. 4. Hygiene Measures: The removal of wet wipe stands has caused inconvenience. Using spray bottles and towels that may not be sanitized adequately raises hygiene concerns. Requests for wipes are often met with a standard "out of stock" dismissive response by Jamie. 5. Equipment Accessibility: Some equipment appears to be stored in restricted-access room. It can be frustrating for members when staff do not readily assist in locating these items. Had a recent bad experience with staff Carmen - unwillingness to help shows in her sulky face. Lastly, I hope this feedback is taken seriously by the management. The decline in service standards may eventually lead members to seek alternatives. Maintaining a positive, professional environment is key to retaining loyal members.

Extremely friendly and dedicated staff. It was a hot day and the AC wasn't working very well. I pointed out that it was a bit warm and asked if they could switch on more AC's that were usually kept off. The staff immediately checked all the ACs and started to clean the vents to make sure they worked well. Great equipment and facilities and nice location as well. Highly highly recommend!

I lost my ring in the gym today, but, Faith and Nadia assisted in helping search the ring all over the gym. Definitely went way over their job scope, they could have just told me to wait for a call when it has been found, but they actively helped me search and after awhile, they finally found it. To them, thank you so much for the help!

Gym smells really good and is very clean. Staff are friendly and welcoming. The gym has lots of well maintained equipment and a nice functional area to stretch and do other exercises. There's a drinks making machine which is pretty cool. One highlight of this gym was the family of chickens just outside. Could do with a stairmaster machine to complete my booty blaster workout.

Please read the screen shot of my message to AFBTC as the context to this matter is quite long and as detailed as I can remember. The response from the AFBTC team was a little disappointing and quite generic. It's quite sad too that we had such a bad experience at this particular gym because it's really a nice and great gym. Equipment was mostly well maintained and reminders were put up to clean up after one's self. My boyfriend and I have yet to get any apology for the insults hurled at us. I'm afraid if you lift heavy, have the tendency to grunt or make some noise, and you gym in the wee hours, you might be told off as that is considered rowdy behaviour, according to the said couple. I also guess that this is a silent gym and gym etiquette no longer exists. I hope not all the members at this gym are as arrogant and unkind as the couple mentioned.