Member
This gym offers a great perk with its flexible operating hours; the fact that they sometimes stay open until 11 PM is a huge benefit for my evening schedule. However, there is a clear opportunity for improvement in management communication regarding early closing times. I usually plan my workouts around 8:30 PM, and I've been frustrated twice this month after showing up only to find the gym unexpectedly closing earlier (like 9 PM). Occasional changes are understandable, but the lack of timely notification is disruptive. I strongly recommend using the existing WhatsApp group to communicate these changes clearly and well in advance, ensuring all members are aware and don't miss their planned workout sessions. Overall, it's a decent facility, but improved communication would make the member experience much better.