Member
Let me share my experience -- the first impression itself isn't great. As you enter the reception, you'll notice two dirty sofas. The washroom was renovated about a year ago but hasn't been maintained since. I haven't seen anyone use the steam bath facilities. You will find used chewing gums in the washroom. The gym is well-equipped, so if you already have some fitness knowledge, you can make use of it effectively. However, cleanliness is a major concern. They don't seem to have proper cleaning staff; I've only noticed one person handling it occasionally, sometimes with a couple of others helping. Mirrors are broken and rarely cleaned. Equipment is often broken and not fixed in a timely manner. If someone is curious, just walk in at a random time -- you'll probably find no one around to assist. The only good part is that it's less crowded, so you can enjoy your workout peacefully. Another strange thing is their record-keeping. They don't maintain admission details digitally, so staff often walk up to members asking when they joined -- which feels unnecessary and unprofessional. Advice to Management: You're running a gym in a reputed area -- please rethink how it's managed. Improve cleanliness, adopt proper systems, maintain the equipment, and create a better experience for your members. Otherwise, you risk losing your existing customers.