Member
Gym Feedback - I've been going to this gym since the day it opened and have always been a regular member. The gym is overall good -- trainers are friendly and helpful. There are separate sections for weight training and cardio. Even though the condition of machines, cycles, and treadmills has gone down over time, I never complained. My focus was more on the workout and - trainers who have always been great. But recently, I had a tendon tear and was advised surgery. I had 3 months left on my membership so I requested the receptionist to hold my membership. She said she could pause it but I'd only get 1 month back later. When I requested she said - that's the policy and she can't do much. And When I asked why there's no policy for equipments quality -- there was no response. When I said "Fine, let it be -- just don't call me for renewal" her reply was "OK Sir, we won't call you," in a very dismissive (/arrogant) tone. Didn't expect that kind of response from a customer-facing business..