★★★
Pro's : Clean property with ample parking both outside and basement. Well maintained pool, has a kids swim area too. They have a gym too. Breakfast was a decent spread & same with in room dining though delicious but have very limited options and we wished some local cuisine to showcase local culture was available. Courteous bell boy, in room dining delivery guy and the security.
Con's : Since it's the service industry we wished the check in , check out could have been more smoother & faster without the sulking from the front desk staff. We tried calling to get the booking done but the number from the website was not responded.
I, would have definitely been a 5 star if not for the cons.
★
1 Star for 4 star hotel.
Property is good and has potential.
Good breakfast.
Parking is good - no issues at all.
With the current staff and mindset it's not going to sustainable.
In house menu is like star hotel pricey and very choosy. Outside food not allowed is their policy but not mentioned during booking confirmation.
Nobody is going to visit the place,
if you explicitly mention outside food N/A.
For the events you conduct for marriage
I wonder is your chefs cooking for 500plus ?
Then event guests should not be roaming in the property, external vendors arranging chairs and random people moving around premises is a threat to in house guests isn't it ? You won't be collecting adhar or id for all the visitors anyway. Only these rules apply to in-house guests
We are not here to pay the money and get dictated, pls.
For few plates we waited hours memorable experience for us.
Property is located outside city and close to Safari other than that I would not like to comment.
Like I previously mentioned property is good, management has to plan better and have dedicated team to manage In house guests.
Good luck, thanks
Regards
Nandagopal Nanda
★
We just returned from a short trip to Shimoga, and unfortunately, our stay at this property was nothing short of disappointing.
To begin with, the only positive I can acknowledge is that most of the staff were courteous and polite -- and sadly, that's where the positives end.
When we checked in, we were escorted to our room and our luggage was placed on a broken slab. Once the staff left, we noticed the damage and immediately informed the reception. Instead of addressing the issue, we were asked "Who broke it?" -- an unprofessional and unnecessary response. I clarified that it was already broken when we arrived, yet no one took any action thereafter.
The next morning, we discovered that the kettle hood was broken, and after struggling for a while, we somehow managed to make it work. When we informed the reception, we were told to "not worry" -- a casual and dismissive response that reflected complete lack of ownership.
Adding to our frustration, the telephone in our room wasn't working, forcing me to repeatedly walk to the reception for even basic requests. Things got worse when the team messed up our booking and called us to check out a day early, despite our reservation clearly showing one more night. It took them a while to confirm their mistake, during which one of the staff members became noticeably arrogant in tone.
When I asked to speak with the duty manager, I was told they were on leave and was made to explain my grievances to a random staff member, who could do nothing more than replace the broken phone in the room -- hardly a solution after multiple lapses.
Later that evening, we ordered room service. The food arrived after nearly an hour, even though we were repeatedly told it would be sent "soon." We later ordered rotis and were informed that the kitchen was about to close, so only rotis could be provided. We agreed and requested that they send it quickly -- yet an hour passed, the food never arrived, and our calls to room service went unanswered.
To make matters worse, even our request for drinking water was ignored. We had to personally walk to the reception the next morning just to ask for water -- something that should be basic and effortless in any hospitality setting.
Finally, at the time of checkout, when I asked for an email ID to share my feedback, I was handed a salesperson's phone number -- which seemed more like an intentional deflection than a genuine attempt to hear feedback.
Overall, what should have been a relaxing getaway turned into a series of avoidable frustrations and poor service experiences. For a property that positions itself as a reputed destination, the lack of accountability, coordination, and guest care was deeply disappointing.
Update - Received a call from Mr. Prakash (who posed to be their F&B manager) on 30/10/25. He did nothing to explain on the issue or why these happened but had the audacity to ask me to remove this review.
★★★★★
It was a nice experience to stay at Harsha the fern residency Shivmoga.
The rooms are specious and clean.
The staff iI most cooperative and helpful.
Speacially Miss Kimi,Miss Susumita and Mr. VIshal were very much helpful and caring.
The hotel and the chain of fern hotels is best to stay and value for money.
★★★★★
Stayed at The Fern Hotel , Shivamogga
Had a pleasant stay at The Fern Hotel in Shivamogga today. The hospitality was really good, and the staff were very courteous. Special mention to Saniya /KIMI for her kind and helpful nature -- she made the stay even better. Overall, a great experience and definitely value for money.
