VASA Fitness

I've been back on my fitness journey for the last 3 months and I'm happy to have finally found a gym that aligns with what I'm seeking. However, the VASA app for check-ins and Studio class log-ins has been extremely frustrating. The system often glitches, resulting in unfair fees even when you show up for class on time. While I appreciate the accountability aspect--charging a fee for no-shows or being late makes sense--there also needs to be accountability on the company's end when their system errors cause false absences or fail to track attendance accurately. It's disappointing that this ongoing issue hasn't been addressed, despite customer reports. Additionally, I'd like to suggest a 10-minute grace period for tardiness. Charging someone for being two minutes late (especially when classes start with a warm-up) feels excessive and unfair. These fees add up quickly and come across as a way to increase profits rather than support members' progress. I genuinely want to continue my membership because I love the workouts and community, but integrity and fairness matter. I hope VASA takes this feedback seriously and fixes these glitches to better support loyal members. I hope to be able to update this review if they fix their glitches because the trainers and people there are wonderful.

I consider myself a gym snob. I have never been a fan of big box gyms. I prefer small private group training gyms. Until I started coming to Vasa in 2022. Vasa is clean, the staff is always welcoming and helpful. The trainers/ coaches / instructors are Amazing. My favorite instructors for group classes are Amanda, Ashley, Christine, Christina, Samantha, and Wendy. I appreciate these strong, positive, and passionate women and love their classes and their support. My favorite classes are Studio Red, Cycle, Butts and Guts, and Pilates. I'm checking in at Vasa at least 3 days a week and I am never disappointed.

I absolutely love Vasa! The evening spin classes are so convenient for my schedule ( Shout out to Wendy, Ashley and Ashley B!!) -- it's great to have the option to get in a solid workout after work without feeling rushed. The instructors keep the energy high and the classes are always fun and motivating that make it feel like a party rather than a workout. I also absolutely love they have a Sunday class too! I also have to give a huge shoutout to the staff! Everyone is so friendly, communicative, and genuinely helpful. One night, my spin shoe got completely stuck on the bike, and Connor , Sakyra, Julie and Daniel immediately stepped in to help me get it unstuck without damaging my shoes-- going above and beyond to make sure I was taken care of. It's clear they really care about their members and create such a welcoming environment. They went above and beyond in that situation where most gyms wouldn't. Highly recommend this gym to anyone looking for great classes and even better people!

I can't say enough good things about the Chandler VASA location! The gym is always clean, organized, and has every piece of equipment you could need--whether you're lifting heavy or just getting a good cardio session in. Stephanie has been absolutely incredible every time I come in. She's super friendly, professional, and always goes out of her way to make sure everyone feels welcome and taken care of. You can tell she genuinely cares about the members and keeps the vibe positive. Easily the best gym experience I've had--thank you Stephanie and the VASA team!

I have been coming to this gym since feb 2025 and it has been amazing. Studio red is my favorite class. I love how every day it's a different workout. It keeps my workouts interesting which help me to stay consistent. Shout out to some wonderful coaches who I have done the classes with that have been amazing: Amy, Wendy H, Ryan, Michael, Connor, Theresa, Ximena, and Malia. They have helped me in one way or another. But any coach you get will be amazing I'm sure of it. Thanks Vasa for helping me with my goals.

I just joined Vasa in September and have tried their different classes. All their trainers and staff are really friendly. Cycle classes with both Ashley and Ashley B were energetic and had their own great vibes. I was nervous about trying a weight training class but I'm glad I joined Connor's bodypump class to get started and get some helpful pointers. Fun classes to get a sweaty workout in each time!

I'm writing this review because of a frustrating and unethical experience with VASA Fitness regarding my canceled membership. I canceled my membership in person at the front desk on April 2, 2025, clearly stating that I wanted to end it entirely -- not place it on a temporary freeze. Despite doing this in good faith, VASA continued to bill me for months afterward. When I reached out, they repeatedly sent the same response claiming that "a written request is required," refusing to acknowledge the in-person cancellation that their own staff accepted. This appears to be a clerical or internal error, yet they expect me to pay for charges that occurred after I had already canceled. This practice feels deeply unethical. Customers shouldn't have to pay for a company's administrative mistake -- especially when they took the proper steps and received no notice of any issue at the time of cancellation. Requiring a written notice after the fact, without informing the customer beforehand, is an unfair business practice and creates unnecessary hardship. I've requested: 1. Written acknowledgment of my in-person cancellation on April 2, 2025 2. A full reversal of all charges billed after that date, including the alleged past-due balance So far, VASA Fitness has refused to correct the issue or provide a refund. I hope management reviews this situation and makes it right -- both by refunding affected members and by improving their cancellation process so others don't experience the same treatment.

Been coming to VASA for years and absolutely love it! This is the first time in my life that I've been consistent in going to the gym, and it's because it's a joy to come here. From the friendly staff and fun classes (Studio Red!!) to the equipment and amenities, it's a top tier experience for an affordable price. Highly recommend this gym to all considering it. Also shout out to Amy who I did personal training with last year- she is wonderful and gave me so much confidence in my fitness journey.